The majority of our toilets are open 24/7/365. There are a few exceptions, for example the toilet at Smedsuddsbadet in Stockholm, which is only open during the summer period. Individual toilets may also be temporarily closed at night due to vandalism.

To report a fault, please contact us in one of the following ways: Contact details: Email:[email protected] Phone:+46 (0)8 474 83 50

No, this cannot happen. A user is only allowed to occupy a toilet for a maximum of 20 minutes, after which the door opens automatically.

All of our toilets lock automatically when you enter and close the door. In our wheelchair-accessible toilets you push the “open” button when you wish to exit the toilet. In our standard toilets you simply use the door handle.

The most common reason for closing a toilet is that the toilet has been vandalised and is in need of major repairs. It could be a case of everyday vandalism, homeless people who are using the toilet as somewhere to stay, or organised crime in the form of theft of components needed to operate the toilet. Graffiti is a common problem, although the toilets don’t usually need to be closed for this reason, as the graffiti can usually be removed quickly.

The cost of installing a new toilet is significant. However, the greatest costs associated with a toilet are the ongoing maintenance costs. 100% of the costs are borne by JCDecaux, including all operating and maintenance costs.

After each visit, the floor and toilet seat are cleaned with disinfectant cleaner. This happens automatically between visits. The sensors ensure that the toilet is empty before the cleaning process begins.

All of JCDecaux’s toilets can be installed in municipalities where we have a collaboration agreement. If you would like more information, please contact Micael Nilsson, our Director of Business Development.

The toilets are financed via outdoor advertising sold by JCDecaux in the cities where the toilets are installed.

Yes! All our toilets are free to use for everybody.